Work with the Premier HVAC and Plumbing Company in West Chester, PA

 
 
 
 
 
 
 
  
 
 
  
 
 Ron Ehman 
 
February 5, 2024.
 
 
  
Battavio recently completed the installation of a new tub/shower fixture at my house.  The access panel was not big enough, so the tech had to remove tile and parts of the wall.  They cleaned up very well and pulled the tiles without breaking them, allowing me to take on the next step with ease.
  
 
  
 
 
  
 
 Krista McGrath 
 
January 26, 2024.
 
 
  
For years, Battavio Plumbing and heating has been servicing our gas heating unit, HVAC units in rental properties, and they’ve also done plumbing work for us and for our clients.  We recently took the plunge and had them install ducts and AC units in our 100+ year-old home.  Joe (the owner) carefully designed a system that would look good and work well.  He offered a financing option that fit our needs, and once installed, made sure that we were happy with the way the system was working and knew how to work the thermostat, which is pretty high-tech.  We are very happy with the system--the outdoor unit is very quiet, it's unobtrusive, and for this girl that "didn't like A/C", it's been on most of the summer, and I'm sleeping so much better at night.

Joe is so knowledgeable and previously found an issue with our outdoor temperature gauge, while doing maintenance on our heat pump, that no one else picked up.  We’d been suffering with a chilly house in the winter for 3 years, and I thought that was just the “norm”.  Once Joe fixed the issue, it was SO much better!

I highly recommend Battavio and will continue to call on them for any HVAC and plumbing work needed.  They do excellent work, will give an honest assessment of what really needs to be done vs. trying to sell you a new system, and everyone who works there is friendly and eager to help.
  
 
  
 
 
  
 
 Erica Dionn Wright 
 
November 9, 2023.
 
 
  
I typically reserve my Google reviews for either outstanding service or notably poor experiences. Unfortunately, my experience with Battavio Plumbing Heating and Cooling falls into the latter category.

My initial interaction involved an unresponsive customer service, as my request for assistance with my HVAC unit seemed to disappear into the void. It was only after a personal connection was leveraged that I received a callback - an approach that should not be necessary for attention.

When an appointment was finally on the books, it suffered a rescheduling, further adding to the frustration. Upon the eventual visit, the technicians were unable to diagnose the problem, leading to no immediate solution.

Compounding my dissatisfaction was the financial surprise 2 months later - a bill for the unresolved service call. Transparency in billing is a basic expectation, and had I been aware of potential charges, I would have been more discerning about the services rendered.

Previously, a recommendation to replace my Nest thermostat with their Honeywell system, costing over $1,000, was made, which I've since learned may not have been necessary. This misstep was especially disheartening considering it came with a leak issue post-installation.

Had the situation been handled with more honesty and foresight, I might have invested in a new unit rather than spending on a system sustained by fleeting fixes.

In the wake of these experiences, I have turned to a different team that values responsiveness and upfront communication regarding costs. It's a business fundamental that I believe Battavio Plumbing Heating and Cooling should adopt for future improvement.
  
 
  
 
 
  
 
 Mark A Fogle 
 
August 13, 2023.
 
 
  
My Water Heater started to fail at 17 years old, spoke with Mike Riely, a Service Manager for Battavio who told me he would have a representative contact me promptly with a quote and arrange for a install date. I had expressed after 17 years I didn't want to wait any longer for a total failure, or worse, a leak.  Andy called me back very soon after and gave me prices, which were extremely competitive with other quotes I had gotten previously, and gave me several options for installation dates!  Two gentleman,  Jake and Mike, (not the same Mike as above), arrived to install the new water heater.  I explained to them that my wife was disabled and had several serious health concerns, and asked them to wear the masks I provided.  They said it was no problem at all and they wore them the entire time.  Before the install,  they inspected the install location, etc,  explained my options for a leak sensor but after seeing I already had one,  they said it wasn't necessary for a new one, but offered a pan to set under the heater in case of any future leak.  Both Jake and Mike were very professional, knowledgeable,  and courteous, answering all my questions.  They left the area as clean as they found it!  Thanks for the great service.
  
 
  
 
 
  
 
 Ben Kaliner 
 
April 26, 2023.
 
 
  
If you are in need of HVAC services, I would highly recommend using Battavio Plumbing Heating and Cooling. My wife and I were in the market for an A/C system and hired Joe and his team for the job. The installation was completed last summer and we couldn’t be happier with the entire experience. We were especially pleased with Bill Hosier, the technician who did the installation. Bill is professional, knowledgeable and informative. He took the time to answer all of our questions, thoroughly reviewing the details to ensure we were on the same page. He’s very friendly, honest and an all-around good guy.
  
 
  
 
 
  
 
 Adam Brandt 
 
February 2, 2023.
 
 
  
I have worked with many of the techs from Battavio Plumbing, Heating and Cooling, but I really enjoy working with Bill Hosier.  I recently had a furnace installed at one of the properties I manage and had some questions I needed answers before I made the final decision on the product.  I emailed Bill and within 24 hours he replied to my questions and I was able to make an informed decision about the product selection which saved my more than $1000.  I highly recommend Battavio, Plumbing, Heating and Cooling.
  
 
  
 
 
  
 
 Aryn Pacana 
 
January 27, 2023.
 
 
  
I have used Battavio for maintenance and a new install on my HVAC system. Everyone that I have come across in their business has been great. Joe the owner came out and gave me a quote and was super knowledgeable and honest. It is always easy to schedule and get in contact with someone at their company. I love this company and will continue to use!
  
 
  
 
 
  
 
 Kenneth W. Cain 
 
October 15, 2022.
 
 
  
We hired them to fix a problem with our AC when Michall Daimion would not fix work they'd done improperly. It was good to find a company that knew what they were doing and stood behind their work. They were professional and timely, and got the system up and running properly in no time. Thank you, Battavio.
  
 
  
 
 
  
 
 Steve Sanders 
 
October 12, 2022.
 
 
  
These guys have always been great with service and taking care of issues proactively on my boiler and AC, reasonable prices, no hard upsells but they do give me options and explain the pro/cons.  Customer service team is also very helpful and friendly.  Been with them a few years and highly recommend.
  
 
  
 
 
  
 
 Mary Ann Martin 
 
August 13, 2022.
 
 
  
Over the past 10 years all of the staff (& attention to Joe, Bill & Brenden) have always been thorough, knowledgeable, caring, and efficient.
I recommend them to everyone in need of their services.
  
 
  
 
 
 
 
 
 
 Google rating score: 4.8 of 5, based on 151 reviews